How it works
AI phone answering, set up for you in about a week
No new phones and no software for your team to learn. We learn how your office runs, write it up for your approval, test it, and switch it on for the calls you choose. (Complete Front Desk takes 2–4 weeks, because it connects to your office software. Setup time depends on your scheduling software.)
- Day 1 · 20 minutes
We learn your office
A short call (or a visit, if you're near us in Silicon Valley) about your hours, services, staff, booking rules, payment options, insurance plans if you take them, and who handles urgent calls after hours.
- Days 2-3
We write your office playbook
Every answer the assistant may give, in plain English, with Spanish and Vietnamese versions. You read it, change anything, and approve it. Nothing goes live that you haven't seen.
- Days 3-5
We test it hard
We run test calls in all three languages, including tricky ones: insurance and pricing questions, "how much will this cost?", and late-night emergencies. You're welcome to call in and try to stump it.
- Go live
You forward the calls you can't get to
Set your line to forward after-hours, busy or unanswered calls. Same number, same phones. You can switch it off any time.
- Every morning
Your team gets one tidy summary
Every call, the outcome, and a short list of anything that needs a person, with callback numbers ready.
- Every week of the pilot
We review calls with you
We listen for anything that could be smoother and fix it. You always have one real person to call: us.
What a call sounds like
Warm, short, and honest about being an AI
Assistant: Hi, thanks for calling Sunny Smiles Family Dental. I'm Sunny, the office's AI assistant. This call is recorded so our team can help you. How can I help today?
Caller: Hi, I'm new to the area and need a cleaning. Do you take Bay Dental Plus?
Assistant: Yes, that's one of the plans the office works with. Our team will check your benefits before your visit. I have Tuesday at 9 AM or Wednesday at 10 AM. Would either work?
Caller: Wednesday at ten.
Assistant: Great. I've put in Wednesday at 10 AM for a new-patient exam and cleaning. The team will text you to confirm, along with the new-patient forms.
One example, from our fictional demo dental office. Plan names and times are made up. For your business, the assistant uses your name, your services and your rules. See other industries.
What your team sees
The morning summary
- Time
- Tue 6:42 PM (after hours)
- Caller
- New patient, adult
- Language
- Spanish
- Reason
- Cleaning and exam
- Outcome
- Requested Wed 10:00 AM; texted to confirm
- Needs a person?
- Yes: confirm the slot and send forms
Illustration only. Real summaries go only to the people and tools your office approves.
You stay in control
- Turn forwarding on or off any time
- Choose which calls it takes, and when
- Approve every answer before it's used
- Callers can always ask for a person
Setup questions
Which calls go to Valley Front Desk?
You decide. Most offices start with after-hours and lunch calls, plus any call your team doesn't pick up within a few rings. Some later add all calls on busy days.
Does our office phone system support forwarding?
Almost every office phone system and carrier can forward calls when there's no answer, when the line is busy, or on a schedule. We'll look at your setup with you on the first call.
Why does Complete Front Desk take longer to set up?
Check-in, intake forms, eligibility checks and text-to-pay connect to your office software and need registered business texting. That usually takes 2–4 weeks. Setup time depends on your scheduling software. It also depends on how quickly texting registration is approved. Phone answering can start sooner while the rest is connected.
Who keeps the answers up to date?
We do. Email us a change (new hours, a holiday closure, a new service or insurance plan) and we update it, usually the same business day.
Can we listen to calls?
Yes. You can review calls and transcripts for your office. Personal details will be redacted in transcripts, and we keep records only as long as your office needs them.
Try it free for 14 days
Founding offices get a free 14-day after-hours pilot. We set everything up, there's no contract, and your founding price stays locked for 12 months.